Shipping policy

SHIPPING POLICY

At Pawddle, we ship worldwide so you can enjoy our products wherever you are.

PROCESSING TIME

All orders are carefully prepared and packed within 1 to 3 business days of purchase confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

You'll receive a confirmation email with your tracking number as soon as your order ships.

ESTIMATED DELIVERY TIMES

Delivery times vary depending on your location:

  • Spain: 4–9 business days
  • Europe (EU): 4–9 business days
  • United Kingdom: 5–9 business days
  • United States: 5–9 business days
  • Canada and Australia: 7–12 business days
  • Rest of the world: 7–15 business days

Please note that these are estimates. Actual delivery times may vary depending on your local postal service, customs processing, and other factors beyond our control.

TRACKING YOUR ORDER

Every order includes a tracking number that is sent to your email once the package ships. You can use this number to follow your package at every step of its journey.

If your tracking information hasn't updated in more than 7 business days, contact us and we'll look into it right away.

CUSTOMS AND IMPORT FEES

For international orders, your package may be subject to duties, taxes, or customs fees imposed by your country's government. These charges are the buyer's responsibility and are not included in the product price or shipping costs.

We are not responsible for delays caused by customs processing.

SHIPPING COST

We offer FREE standard shipping on all orders worldwide. No minimum purchase.

SHIPPING RESTRICTIONS

We currently ship to every country in the world except Israel. If an order is placed with a shipping address in a restricted country, the order will be canceled and fully refunded.

LOST, DAMAGED, OR INCOMPLETE PACKAGES

Your satisfaction is our priority. If your order is lost, arrives damaged, or has missing items:

  • Contact us within 14 days of the estimated delivery date at pawddle.info@gmail.com.
  • Include your order number, a description of the problem, and photos if possible.
  • We'll send a replacement at no cost or issue a full refund, no questions asked.

UNDELIVERED PACKAGES

If a package is returned to us due to an incorrect address provided by the buyer, the buyer will be responsible for the additional shipping costs needed to resend the order. Please double-check your shipping address before completing your purchase.

ADDRESS CHANGES

If you need to change your shipping address after placing your order, contact us as soon as possible at pawddle.info@gmail.com. We can only update your address if the order hasn't shipped yet.

CONTACT

If you have any questions about shipping, tracking, or delivery, we're here to help: